Job Description
| Job Title | Front Desk Administrator |
|---|---|
| Abbreviation | FDA |
| Company | MCCI |
| Department | Administration & Compliance |
| Division | Administration |
| Section | General Affairs & CSR |
| Unit | |
| Position Level | Clerk |
| Work Area | Office |
| Accountability |
Summary of Job Responsibility
Be the face and first point of interaction of the company with guests, clients, and employees. Responsible for guest service, telephone call management, and basic administrative support for smooth office operations.
Duties and Responsibilities
|
No |
Description |
Frequency D/W/M/Y/P |
|
1 |
Welcoming and serving guests who come in a friendly and professional manner |
D |
|
2 |
Answer and redirect incoming phone calls and deliver the necessary messages |
D |
|
3 |
Receive and distribute incoming letters, packages, or documents |
D |
|
4 |
Manage guest books (manual or digital) and record visit data |
D |
|
5 |
Assist in the arrangement of meeting rooms and guest needs (drinking water, stationery, etc.) |
D |
|
6 |
Organize guests' schedules and provide the necessary initial information |
D |
|
7 |
Keeping the front office area neat and representative |
D |
|
8 |
Coordinate with relevant departments for the needs of guests/employees |
D |
|
9 |
Handle basic questions from guests or callers regarding the company |
D |
|
10 |
Performs other light administrative duties when required |
P |
Competency Profile
| Required Competency | RCL | ITJ | |
| General | |||
| Managerial | |||
| Specific |