Job Description

Job Title Pebeka Resident Clerk
Abbreviation CLKPBK
Company MCCI
Department Administration & Compliance
Division Administration
Section General Affairs & CSR
Unit
Position Level Clerk
Work Area Plant
Accountability Bld. and Equipment Maintenance Supervisor

Position Structure

Summary of Job Responsibility

The PBK Clerk has the primary responsibility to assisting General Service Supervisor and General Service Officer in planning and execute implementation residence general service activities at PBK (General service, Civil work service, and Electric work service)  such as Maintenance and repair facilities, Guest Service, Cleaning service, Laundry, garden and plantation maintenance, telecommunication facilities, Electric Power and water facility, Administration and Public Relation at surrounding PBK,. This position will support and execute create effectively and efficiency PBK general service operational, execute improvement general service program and service, execute review process and procedure for internal function or external relation

Duties and Responsibilities

  1. Support General Service Officer in planning and budget (Maintenance, repair, placement, cleaning service, laundry, telecommunication, Electric Power/Genset and Water pump facility , Public Relation and guest service) base on General Service Strategic and section plan in order suitable company goal effectiveness.
  2. Execute in general service activities such as residence facility maintenance, cleaning service, laundry, telecommunication facilities, Genset/ Electric Power and water pump facilities, Administration, Public relation and guest service activities base on planning and budget, in order suitable effective company’s operation.
  3. Execute and implement of SOP base on General Service management system, suitable company policy.
  4. Execute General Service information system and implementation in General Service base on SAP management information system suitable General Affair Policy and company goal effectiveness.
  5. Make arrangement tenant/ guest service and residence, base on SOP and company policy in order suitable company objective.
  6. Supervise and control cleaning service, laundry, gardening and plantation activities base on General Service program in order suitable General service Strategic.
  7. Execute and supervise building and facilities inspection maintenance base on plan and budget, in suitable management operational effectively and efficiency.
  8. Handling and arranging of telecommunication (telp & fax) base on SOP and company policy in order suitable company objective.
  9. Make good relation with public at surrounding PBK base on company policy in order suitable QSHE management system and company objective.
  10. Control and safety activities related general service base on QSHE Management system, in order suitable company objective.
  11. Monitor and control facility and building utility base on service management system in order suitable management operational effectively and efficiency.
  12. Making daily, monthly and periodical activities report and cost list of facility for user or residence and affiliate company, guest check list and report base on management system, in order suitable general service strategic.
  13. Participate on selection material specification/ requirement.
  14. Coordination for general information of Pebeka activities.
  15. Assist in making monthly Budget report base on annual budget plan and program, in order suitable effectively and efficiency general service management and company objective.
  16. Assist evaluate and analyze general service need and operation base on maintenance data and current condition in order suitable company objective.
  17. Execute the administration activities in updating maintenance record and filling arrangement to ensure and get an accuracy data base on filing system standard in order suitable maintenance management operational effectiveness and efficiency.
  18. Supervise and control sub-contractors activities base on QSHE management system and Standard requirement, in order suitable company policy and objective.
  19. Execute implementation of General Affair Policy.
  20. Handling costumer need and information (internal or external company) related Office Support by meeting with customer, treatment of costumer information/ complaint, customer satisfaction measurement.
  21. Execute and participate in section safety organization and enhance safety activity according to section policy in order to achieve zero accident of section employee and supplier/ subcontractors.
  22. Execute implementation of  ISO system in General Affair management activities, base on company policy in ISO Management System in order suitable Standard  Quality Management.
  23. Execute and participate 5S activity of section in order to achieve Quality, Environmental and safety target of company.
  24. Execute QSHE activity of section in order to achieve Quality, Environmental and safety target of company.
  25. Act as an effective team member in supporting quality, disciplines, decision and practice.
  26. Support General Service Officer to improve atmosphere and environment of work place by cooperating with related persons in order to create active, bright and discipline division.
  27. Support Officer by intimate communication with other section in order manage division activity smoothly.
  28. Make activities monthly report, base on actual activities and plan or budget.
    Practice of Corporate Compliance in work life and environmental.
  29. Perform other jobs or special assigned by Supervisor and Officer

Competency Profile

Required Competency RCL ITJ
General
soft
Behaviour Indicators
Level 2 - Skilled Gather information to check understanding before drawing conclusions and give appropriate responses.
Mengumpulkan informasi untuk lebih memahami sebelum membuat suatu kesimpulan dan memberikan respon yang tepat.
Level 2 - Skilled Understanding body language and other non-verbal cues and give an appropriate response.
Mengerti bahasa tubuh, mimik dan tanda-tanda non-verbal lainnya, dan memberikan respon yang sesuai (waktu, kualitas, dll)
Level 1 - Semiskilled Open and active to give and receive change ideas and improvement
Terbuka dan aktif dalam memberi dan menerima ide perubahan serta perbaikan
Level 1 - Semiskilled Share the latest information to related parties following the level and authority and always talk and act in accordance with fact.
Membagi informasi terkini kepada pihak terkait sesuai jenjang dan kewenangan serta senantiasa berbicara dan bertindak sesuai dengan fakta.
Level 1 - Semiskilled Respect to expressed ideas, suggestions and criticisms.
Menghargai individu ketika menyampaikan ide, saran dan kritik
Level 1 - Semiskilled Asks questions to clarify what is expressed.
Menanyakan untuk mendapatkan kejelasan dari apa yang diungkapkan.
Level 1 - Semiskilled Understands what people say and respond accordingly
Memahami apa yang orang katakan dan memberikan respon yang sesuai dengan apa yang diharapkan (waktu, kualitas, dll).
2
2
soft
Behaviour Indicators
Level 2 - Skilled Calls on others, who are not personally involved, to get their perspective, background information, experience, etc.
Menghubungi orang lain, yang tidak terlibat secara pribadi, untuk memperoleh pandangan mereka, latar belakang informasi, pengalaman, dll.
Level 2 - Skilled Asks a series of probing questions to get at the root of a situation or a problem or potential opportunity below the surface issues presented
Mengajukan serangkaian pertanyaan yang bersifat menyelidik untuk memperoleh akar dari suatu situasi atau permasalahan atau potensi kesempatan di balik isu-isu yang muncul ke permukaan
Level 2 - Skilled Do not stop with the first answer, finds out why something happened
Tidak berhenti pada jawaban pertama, terus mencari tahu mengapa sesuatu terjadi
Level 2 - Skilled Finds and question those closest to the problem
Mencari dan menanyai mereka yang terdekat dengan masalah
Level 2 - Skilled Gets out to personally investigates the problem or situation, when normally would not do so
Keluar untuk secara pribadi melakukan investigasi masalah atau situasi saat yang lain tidak akan melakukan hal itu
Level 1 - Semiskilled Enthusiasms and actively involve in educative activity
Antusias dan terlibat secara aktif dalam kegiatan pendidikan
Level 1 - Semiskilled Uses visible information or consults others available
Menggunakan informasi yang terlihat atau berkonsultasi dengan sumber daya lain yang tersedia
Level 1 - Semiskilled Asks direct questions (what, why) to the relevant /competent people to get the answer on certain situation
Mengajukan pertanyaan-pertanyaan langsung (apa, mengapa) kepada orang-orang yang relevan/kompeten untuk memperoleh jawaban atas situasi tertentu
2
1
soft
Behaviour Indicators
Level 1 - Semiskilled Use company’s facilities, time and resources only for jobs needed.
Menggunakan fasilitas kerja, waktu dan sumber daya milik perusahaan hanya untuk kepentingan pekerjaan
Level 1 - Semiskilled Gentle to admit for any mistakes caused by own words and actions.
Berani mengakui kesalahan yang ditimbulkan oleh perkataan serta perbuatan diri sendiri.
Level 1 - Semiskilled Perform the task following the target of time, quality and approved budget
Melakukan pekerjaan sesuai dengan sasaran waktu, kualitas dan biaya yang telah ditetapkan.
Level 1 - Semiskilled Acts in accordance with Standards of Conduct (working hour, compliances manual, rules and regulations including safety regulation to prevent occupational accident.)
Bertindak sesuai dengan Standar Berperilaku (jam kerja, kepatuhan pada pedoman Compliance, aturan dan peraturan, termasuk peraturan keselamatan kerja untuk mencegah terjadinya kecelakaan kerja)
1
3
soft
Behaviour Indicators
Level 1 - Semiskilled Double check to ensure quality of work
Memeriksa ulang untuk menjamin kualitas kerja
Level 1 - Semiskilled Double check the accuracy of accepted data or information.
Memeriksa ulang keakuratan data atau informasi yang diterima
Level 1 - Semiskilled Follow quality standard in work execution
Mengikuti standar kualitas dalam melaksanakan pekerjaannya
Level 1 - Semiskilled Follow role and task as regulation (job description, superior instruction)
Menjalankan peran dan tugas sesuai peraturan (deskripsi kerja, instruksi dari atasan)
Level 1 - Semiskilled Make a record for important things (data) which related to work quality
Membuat catatan untuk hal-hal penting (data) yang terkait dengan kualitas kerja
1
2
soft
Behaviour Indicators
Level 1 - Semiskilled Double check the accuracy of accepted data or information to ensure quality of work
Memeriksa ulang keakuratan data atau informasi yang diterima untuk menjamin kualitas kerja.
Level 1 - Semiskilled Focus on new or more precise ways (quality, time, cost, etc) to meet goals set by Superior
Fokus pada cara-cara yang baru atau yang lebih akurat (kualitas, waktu, biaya, dll) untuk memenuhi tujuan-tujuan yang ditetapkan oleh atasan
Level 1 - Semiskilled Shows outcomes against a standard of excellence
Menunjukkan hasil yang melampaui standar keunggulan
Level 1 - Semiskilled Express awareness at waste or inefficiency (abnormality, cost, materials, time etc)
Mengekspresikan kesadaran akan sesuatu yang terbuang percuma atau tidak efisien (ketidakwajaran/abnormalitas, biaya, materi, waktu, dll.)
Level 1 - Semiskilled Tries to do the job well, right, and swiftly to achieve target that has been set by organization
Mencoba melakukan pekerjaannya dengan baik, benar dan cepat untuk mencapai sasaran yang telah ditetapkan oleh organisasi
1
2
soft
Behaviour Indicators
Level 1 - Semiskilled Always shows empathy and support/assist when colleague facing difficult situation
Senantiasa menunjukkan sikap empati dan mendukung / membantu ketika rekan mengalami kesulitan
Level 1 - Semiskilled Genuinely values others input and expertise, is willing to learn from others
Secara tulus menghargai masukan dan keahlian orang lain, berkeinginan belajar dari orang lain
Level 1 - Semiskilled As a member of a team, keeps other team members informed and up to date about the group process, individual actions, or influencing events; share all relevant or useful information
Sebagai seorang anggota tim, menjaga anggota tim lainnya mendapatkan informasi dan perkembangan mengenai proses kelompok, aksi individu atau peristiwa-peristiwa yang mempengaruhinya; membagi semua informasi yang relevan dan berguna
Level 1 - Semiskilled Participates actively as a ‘good team player’, does his/her share of the work and support task of teams
Berperan serta secara aktif sebagai seorang ‘pemain tim yang baik’, melakukan bagian dari pekerjaannya dan mendukung tugas tim
1
3
technical
Behaviour Indicators
Level 2 - Skilled Ensures professional and courteous service
Menjamin profesionalisme dan etika dalam pelayanan
Level 2 - Skilled Distributes helpful information to customers
Mendistribusikan informasi yang berguna bagi pelanggan
Level 2 - Skilled Maintain clear communication with customers regarding with mutual expectation and monitor customer satisfaction
Memelihara komunikasi yang jelas dengan customer terkait harapannya dan memonitor kepuasan pelanggan
Level 1 - Semiskilled Keeps customers up to date about the progress working activities (including: report and discuss to superior)
Memberitahukan progress dari setiap aktivitas kerja (termasuk: laporan dan diskusi dengan atasan)
Level 1 - Semiskilled Follow up on customer inquiries, request and complaints
Menindaklanjuti kebutuhan, permintaan dan keluhan pelanggan
2
3
Managerial
soft
Behaviour Indicators
Level 1 - Semiskilled Prioritizes work in alignment with business goals, acts in accordance with organization's strategies, objectives and target
Memprioritaskan pekerjaan sejajar (sejalan) dengan tujuan bisnis, bertindak sesuai dengan strategi, tujuan dan target organisasi
Level 1 - Semiskilled Able to analyze and comprehends organizational goals and strategies developed by others
Mampu menganalisa dan memahami tujuan dan strategi organisasi yang dikembangkan oleh orang lain
1
1
Specific
technical
Behaviour Indicators
Level 2 - Skilled Able to make the integrate system for codering and clasification of asset comprehensively for easier asset control.
Mampu membuat sistem pengkodean dan klasifikasi asset secara komprehensif dan terintegrasi sehingga mempermudah pengontrolan asset
Level 2 - Skilled Able to give an idea due to building and gardening maintenance and the system of codering and clasification of asset for easier identification.
Mampu memberikan ide perbaikan perawatan gedung, pertamanan serta sistem pengkodean dan klasifikasi asset sehingga mempermudah identifikasi
Level 2 - Skilled Able to give suggestion due to inappropriate standar of building and gardening maintenance.
Mampu memberikan saran terkait dengan ketidaksesuaian standar perawatan gedung dan pertamanan
Level 2 - Skilled Able to identify inappropriate of standard condition and the process of building and gardening and also asset condition as procedure.
Mampu mengidentifikasi ketidaksesuaian kondisi standard & proses perawatan gedung dan pertamanan serta lkondisi asset berdasarkan prosedur
Level 2 - Skilled Understand Generic Safe Work Practice as Standard and Building Management
Memahami Generic Safe Work Practice as Standard dan Building Management
Level 1 - Semiskilled Able to make a report of the checking result of building and gardening condition and the existing - condition of company's asset
Mampu membuat laporan hasil pengecekan kondisi gedung, pertamanan dan keberadaan serta kondisi asset perusahaan
Level 1 - Semiskilled Know data of bellongings / equipment as company asset
Mengetahui data barang-barang/perlengkapan yang merupakan asset perusahaan
Level 1 - Semiskilled Able to monitor daily building and gardening maintenance which is done by sub-contractor
Mampu mengawasi perawatan harian gedung dan pertamanan yang dilakukan oleh sub kontraktor
Level 1 - Semiskilled Understand rules and standard of building and gardening maintenance
Memahami aturan-aturan dan standar perawatan gedung dan taman
2
2
technical
Behaviour Indicators
Level 1 - Semiskilled Understand basic of cost and expense related with his job.
Memahami sepenuhnya proses aktifitas kerjanya dengan baik
Level 1 - Semiskilled Understands equipment specification, work items related to his job.
Memahami spesifikasi peralatan, benda kerja yang terkait dengan pekerjaannya.
Level 1 - Semiskilled Able to run his job efficiently and optimum.
Mampu menjalankan pekerjaannya secara efisien dan optimal.
Level 1 - Semiskilled Understand basic of cost and expense related with his job.
Memahami dasar biaya dan pengeluaran terkait dengan pekerjaannya.
1
3
technical
Behaviour Indicators
Level 1 - Semiskilled Able to record contractor performance as provided form.
Mampu mencatat kinerja kontraktor sesuai formulir yang disediakan.
Level 1 - Semiskilled Understand to identify deviation of work requirement (scope, time and man power) and work that had done by contractor
Memahami untuk mengidentifikasi penyimpangan persyaratan kerja (ruang lingkup, waktu dan tenaga kerja) dan pekerjaan yang telah dilakukan oleh kontraktor
1
3
technical
Behaviour Indicators
Level 1 - Semiskilled Able to do simple task related with office facility and equipment management with supervision
Mampu melakukan tugas sederhana terkait dengan pengelolaan fasilitas dan peralatan kantor dengan pengawasan.
Level 1 - Semiskilled Understand procedure for office facility and equipment management
Memahami prosedur untuk pengelolaan fasilitas dan peralatan kantor.
Level 1 - Semiskilled Understand office facility and equipment to be managed
Memahami fasilitas dan peralatan kantor yang akan dikelola.
Level 1 - Semiskilled Able to do routine scheduling and arrangement with supervision.
Mampu melakukan penjadwalan dan pengaturan rutin dengan pengawasan.
Level 1 - Semiskilled Understand scheduling and arrangement procedure
Memahami prosedur penjadwalan dan pengaturan.
Level 1 - Semiskilled Understand the need of scheduling and arrangement in organization
Memahami kebutuhan penjadwalan dan pengaturan dalam organisasi.
Level 1 - Semiskilled Able to do simple correspondence (routine correspondence) with existing template.
Mampu melakukan korespondensi sederhana (korespondensi rutin) dengan template yang ada
Level 1 - Semiskilled Understand type of correspondence.
Memahami tipe korespondensi.
Level 1 - Semiskilled Able to filing document under supervision.
Mampu mengarsipkan dokumen dibawah pengawasan.
Level 1 - Semiskilled Understand filing procedure.
Memahami prosedur pengarsipan.
Level 1 - Semiskilled Understand in filing system concept.
Memahami konsep sistem pengarsipan
1
2
technical
Behaviour Indicators
Level 1 - Semiskilled Able to prepare and check the completeness of supporting documents on permit and certification process
Mampu menyiapkan dan memeriksa kelengkapan dokumen pendukung tentang proses perizinan dan sertifikasi
Level 1 - Semiskilled Understands the filing system and able to find necessity document of permit and certification
Memahami sistem pengarsipan dan dapat menemukan dokumen keperluan izin dan sertifikasi
Level 1 - Semiskilled Understands internal procedure of permit and certification
Memahami prosedur internal perizinan dan sertifikasi
1
1
technical
Behaviour Indicators
Level 1 - Semiskilled Able to sort / classify materials.
Mamp melakukan pemilahan/klasifikasi material
Level 1 - Semiskilled Able to operate equipment material handling.
Mampu menjalankan peralatan penanganan material
Level 1 - Semiskilled Able to handle material properly.
Mampu menangani material secara pantas
Level 1 - Semiskilled Understand procedure of material handling
Memahami prosedur penanganan material
Level 1 - Semiskilled Understands required specification.
Memahami spesifikasi yang dibutuhkan
1
1
technical
Behaviour Indicators
Level 1 - Semiskilled Able to perform and monitor an activity in CSR and CSV program.
Mampu melakukan dan memonitor suatu kegiatan dalam program CSR dan CSV.
Level 1 - Semiskilled Able to make a report as regulated.
Mampu membuat laporan sebagaimana yang di atur
Level 1 - Semiskilled Able to examine compliance specification and the needs of CSR and CSV program.
Mampu memeriksa spesifikasi kepatuhan dan kebutuhan program CSR dan CSV.
Level 1 - Semiskilled Understand the Concept of CSR, CSV, Social and Stakeholders Mapping.
Memahami Konsep CSR, CSV, Pemetaan Sosial dan Pemangku Kepentingan.
1
2
technical
Behaviour Indicators
Level 1 - Semiskilled Able to handle external information and data as well as internal
Mampu menangani informasi dan data secara eksternal dan internal
Level 1 - Semiskilled Able to arrange event with mass media.
Mampu mengatur acara dengan media massa
Level 1 - Semiskilled Understand on communication technique.
Memahami Teknik komunikasi
1
2
technical
Behaviour Indicators
Level 1 - Semiskilled Able to perform monitoring of installation and repairing ME which is done by sub contractor
Mampu melakukan monitoring intalasi dan perbaikan bidang Mechanic dan electric yang dilakukan oleh sub kontraktor
Level 1 - Semiskilled Able to make a report of checking and repairing result
Mampu membuat laporan hasil pemeriksaan & perbaikan
Level 1 - Semiskilled Able to check and prepare documents due to repair execution for ME field
Mampu memeriksa dan mempersiapkan dokumen-dokumen dalam pelaksanaan perbaikan bidang mekanikal dan elektrikal
Level 1 - Semiskilled Understand the basic of ME
Memahami dasar-dasar masalah mekanikal dan elektrikal
1
1