Description

Ability to implement, analyze, maintain, and manage IT devices which include: breakdown, preventive and corrective maintenance

Kemampuan mempraktekkan, analisa dan memelihara dalam penerapan dan mengelola peralatan IT, Meliputi; penanganan masalah, pencegahan dan perbaikan pemeliharaan.

Level		Behaviour Indicator
4	Expert
		1	Understand implementation and arrangement of IT standard in technical support for wide range of industries Memahami penerapan dan pengaturan standar IT untuk technical support dalam penerapannya dalam berbagai sektor industri
3	Very Skilled
		1	Understand the concept of IT utilization and able to analyze and give specific solution using IT Memahami konsep pemanfaatan TI dan mampu menganalisis dan memberikan solusi spesifik menggunakan TI
		2	Able and understand to handle System user support Mampu dan mengerti untuk menangani sistem untuk mendukung pemakai.
		3	Able to make stepping plan and continuous improvement for contractor performance and cost analysis (system, quantity, facility and equipment, HW/SW ) Mampu membuat perencanaan langkah-langkah dan pelaksanaan continues improvement bagi kinerja kontraktor dan analisa biaya (cost). (system, jumlah, fasilitas dan equipment, HW/SW )
		4	Able to analyze a specific solution for forward improvement in new technology Mampu menganalisa dan spesifik solusi untuk improvement ke depan dengan teknologi terbaru
		5	Understand Customer (User) supervisory management Memahami manajemen pengawasan Pelanggan (Pengguna)
		6	Able to execute advance maintenance for System and Data in personal computer (recovery OS, file recovery) Mampu Melakukan Perawatan tingkat lanjut terhadap System dan Data pada personal komputer (recovery OS, pengembalian file yang hilang)
2	Skilled
		1	Understand and able to execute IT operation management Memahami dan mampu menjalankan manajemen operasi TI
		2	Able to perform configuration of OS (eq. Registry, Even viewer, OS tools). Mampu melakukan konfigurasi OS (spt Registry, Even viewer, OS tools).
		3	Able to analyze nonconformity of HW/SW in term of computer utilization problem Mampu menganalisa ketidak sesuaian HW/SW dalam permasalah penggunaan komputer
		4	Able to determine strategy and make a planning for HW/SW maintenance Mampu menentukan strategi dan membuat prosedure perawatan HW/SW.
		5	Understand about Information security management (eq. virus, spam) Memahami tentang manajemen keamanan informasi (misal : Virus, spam)
		6	Able to prepare instalation procedure and give suggestion for any problem related with HW/SW to computer user Mampu menyiapkan prosedure instalasi dan memberi petunjuk atau saran permasalahan HW/SW pengguna komputer
		7	Able to control working efficiency of third party as established cost Mampu melakukan kontrol efesiensi pekerjaan dengan pihak ketiga sesuai dengan biaya (cost)
1	Semiskilled
		1	Able to follow instruction in term of handling helpdesk operation which include : 1. Install / troubleshooting OS 2. Install / troubleshooting Office Application 3. Install / troubleshooting Printer 4. Install / troubleshooting IT peripheral Mampu mengikuti instuksi dalam menangani helpdesk operation yang mencakup : 1. Install / troubleshooting OS 2. Install / troubleshooting Office Application 3. Install / troubleshooting Printer 4. Install / troubleshooting IT peripheral
		2	Able to make activities report : 1. Install / troubleshooting OS 2. Install / troubleshooting Office Application 3. Install / troubleshooting Printer 4. Install / troubleshooting IT peripheral 5. Install / troubleshooting PC Hardware Mampu mebuat laporan aktifitas : 1. Install / troubleshooting OS 2. Install / troubleshooting Office Application 3. Install / troubleshooting Printer 4. Install / troubleshooting IT peripheral 5. Install / troubleshooting PC Hardware
		3	Able to execute personal computer maintenance procedure as the instruction Mampu melaksanakan prosedur perawatan komputer personal sesuai dengan petunjuk
		4	Understand the architecture of personal computer configuration Mengerti arsitektur penyusun komputer personal
		5	Able to set hardware in personal computer Mampu melakukan setting hardware di komputer personal
		6	Able to to execute Problem management Mampu menjalankan manajemen penyelesaian masalah